Returns & Refunds Policy
Last Updated: October 2025
At Phinetech Solutions, we value customer satisfaction and strive to ensure that every product you receive meets your expectations. This policy explains when and how returns and refunds are accepted.
Non-Returnable Cases
We do not accept returns or refunds for the following reasons:
- Change of mind after purchase
- Wrong item ordered by the customer
- Compatibility issues not confirmed before purchase
- Damage caused by improper use, handling, or installation after delivery
- Products that have been used, tampered with, or are missing original packaging/accessories
- Digital products & Licenses
Acceptable Return Conditions
We accept returns or exchanges within 7 days of delivery only if:
- The wrong item was shipped
- The product arrived damaged or defective
- The product is missing essential parts or accessories due to our error
- The product does not match its description on our website
Return & Refund Process
- To initiate a return, contact us via sales@phinetechsol.co.ke or +254 716 531 172 within 7 days of receiving your order.
- Once approved, we will guide you through the return or exchange process.
- Accepted returns can be resolved through:
- Exchange for a replacement product
- Credit Note redeemable for future purchases
- Cash Refund processed through the same method of payment used for the order
Processing & Return Costs
- Refunds are processed within 7 business days after the returned item is received and inspected.
- If the issue is from our side (e.g., wrong or damaged item), Phinetech Solutions covers all return shipping costs.
- If the issue is not due to our error, the customer bears the return shipping cost.
Contact Us
For all return or refund requests, please contact us:
📞 +254 716 531 172 (Call, SMS, or WhatsApp)
📧 sales@phinetechsol.co.ke